Waste Disposal Notting Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide waste disposal and waste collection services in and around Notting Hill. By making a booking, confirming an order, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual, business, landlord, tenant, managing agent, or other party who requests and pays for the waste disposal or collection service.

We, us, our means the waste disposal service provider trading as Waste Disposal Notting Hill.

Services means any waste disposal, rubbish removal, junk clearance, bulky item collection, garden waste clearance, or related services we provide.

Premises means the property, building, site, or location at which the Services are to be provided.

Waste means the items, rubbish, debris, or materials that the Customer asks us to collect and dispose of, subject to applicable regulations and these Terms and Conditions.

2. Scope of Services

We provide waste disposal and waste collection services primarily in Notting Hill and surrounding areas. The exact nature of the Services will be as described in our booking confirmation or agreed in writing with you before the work starts.

Unless expressly agreed otherwise, our Services include loading of waste by our operatives, transportation, and disposal or recovery at a licensed facility in accordance with UK waste regulations. The Services do not include cleaning of the Premises, dismantling of fixed structures, or work at height, unless specifically agreed.

We reserve the right to decline any job where we consider the Premises unsafe, where access is not suitable, or where the Waste presented includes prohibited, hazardous, or inappropriate materials.

3. Booking Process

You may request a booking for waste disposal or collection by telephone, email, or through any online booking form we make available. When you make a booking, you must provide accurate and complete information about the type, approximate volume, and location of the Waste, as well as access conditions at the Premises.

Any initial quote provided before our arrival is based on the information you supply. It may be revised after on-site inspection if the actual quantity, type of Waste, or access conditions differ from those described. We will inform you of any revised price before proceeding with the work.

A booking will be deemed confirmed only when we have provided you with a confirmation by email, text message, or other written form, stating the agreed date, time window, and indicative price or pricing structure.

Time slots are offered in good faith. While we make reasonable efforts to arrive at the agreed time, all arrival times are estimates and may vary due to traffic, previous jobs, or circumstances beyond our control. We will endeavour to keep you informed of any significant delays.

4. Access and Customer Responsibilities

You must ensure that our operatives have safe and reasonable access to the Premises and to the Waste to be collected. This includes arranging for any required parking permissions, passes, or permits, and providing clear instructions for entry and contact.

Where parking charges are incurred directly in connection with your booking, these may be added to the final invoice. You are responsible for ensuring that our vehicle can park and access the Premises lawfully and safely.

You must ensure that the Waste to be removed is clearly identified and separated from items that are not to be taken. We will not be liable for the removal of items that were not clearly marked and which could reasonably be assumed to be waste.

You agree to inform us in advance of any hazardous materials, sharp objects, fragile items, or special handling requirements relating to the Waste or the Premises.

5. Pricing and Quotations

Our pricing is generally based on the volume and type of Waste, the weight where relevant, and any additional labour, dismantling, or access requirements. We may also apply minimum load charges or call-out fees, which will be communicated to you at the time of booking or prior to commencement of the work.

Any quotation given before a site visit is a non-binding estimate, based on the information you provide. The final price will be confirmed on site once our team has inspected the Waste. If you choose not to proceed after a revised price is given on site, we reserve the right to charge a reasonable call-out fee.

Prices are given in pounds sterling and, where applicable, include VAT or specify if VAT is to be added. We reserve the right to update our price list, minimum charges, and surcharges at any time. Changes will not affect confirmed bookings where a fixed price has already been agreed in writing.

6. Payments

Payment is due in full on completion of the Service, unless otherwise agreed in writing in advance. We may accept cash, card payments, bank transfers, or other payment methods communicated to you at the time of booking.

For business and account customers, we may at our discretion issue an invoice with agreed payment terms. Unless otherwise stated, invoiced sums are due within 14 days of the invoice date. We reserve the right to charge interest and reasonable debt recovery costs on overdue amounts, in accordance with applicable legislation.

We may refuse to commence or continue the Services if payment is not made when due, or where previous invoices remain unpaid.

7. Cancellations and Rescheduling

You may cancel or reschedule a booking by contacting us by telephone or email. We request as much notice as possible to avoid wasted journeys and costs.

If you cancel more than 24 hours before the agreed time slot, no cancellation charge will normally apply. If you cancel less than 24 hours before the agreed time slot, or if we arrive at the Premises and are unable to carry out the Service due to your act or omission, we reserve the right to charge a reasonable cancellation or call-out fee to cover our costs.

If we need to cancel or reschedule a booking, we will notify you as soon as reasonably practicable and, where possible, offer an alternative date and time. We will not be liable for any indirect loss or inconvenience resulting from such cancellation or rescheduling, but any advance payments for Services not provided will be refunded.

8. Waste Types and Prohibited Materials

Our Services cover general household waste, bulky items, furniture, appliances, garden waste, light construction waste, and office waste, subject to weight and volume limits. All Waste must be capable of being safely handled by our operatives and loaded into our vehicle.

We do not normally accept the following materials: asbestos, clinical or medical waste, liquids, oils, fuels, pressurised containers, explosives, chemicals, paint tins containing liquid, gas bottles, radioactive materials, or any other hazardous or specialist waste. If such materials are presented for removal without prior agreement, we may refuse to collect them and may charge for any associated time or costs.

You are responsible for ensuring that the Waste you present is lawful and suitable for collection and disposal under applicable regulations. If we discover, during or after collection, that prohibited or misdescribed materials have been included, we reserve the right to charge additional fees, return the materials, or report the matter to the relevant authorities where required by law.

9. Compliance with Waste Regulations

We operate in accordance with UK waste management legislation and applicable environmental regulations. We will only transport and deposit Waste at appropriately licensed or permitted facilities, and we will take reasonable steps to ensure that Waste is handled and processed responsibly, with recycling or recovery where practicable.

Where legally required, we will issue appropriate documentation, such as a waste transfer note, describing the Waste, the parties involved, and the destination facility. You agree to provide information that is true, accurate, and complete in relation to the Waste to enable us to comply with these obligations.

We may be required to retain certain records of waste transfers for a statutory period. By using our Services, you consent to us holding such records and using them to demonstrate regulatory compliance.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. Our operatives will take appropriate precautions to avoid damage to your property while carrying out waste disposal and collection. However, you acknowledge that some movement of items, access through tight spaces, and manual handling are inherently risky, and minor scuffs or marks to walls, floors, or fixtures may occur.

We will not be liable for:

Any pre-existing damage, wear, or defect at the Premises or in relation to any items handled.

Any loss or damage arising where you have failed to provide accurate information about access, the nature of the Waste, or special handling requirements.

Any loss of profits, business interruption, or other indirect or consequential losses, whether arising in contract, tort, or otherwise.

Our total liability for any claim arising out of or in connection with the Services, whether in contract, negligence, or otherwise, shall not exceed the total amount paid or payable by you for the specific Service giving rise to the claim, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.

11. Insurance

We maintain appropriate insurance cover in respect of our operations, including public liability insurance, subject to policy terms, conditions, and exclusions. Details of our insurance can be made available on request.

12. Customer Indemnity

You agree to indemnify us and keep us indemnified against any losses, claims, damages, costs, and expenses arising from:

Your breach of these Terms and Conditions.

Your misdescription of the Waste or failure to disclose hazardous or prohibited materials.

Any claim by a third party relating to items or property removed at your request that did not in fact constitute Waste or that belonged to someone else.

13. Complaints and Disputes

If you are unhappy with any aspect of our waste disposal or collection service, you should raise the matter with us as soon as possible, preferably within 48 hours of completion of the work. We will investigate your complaint and aim to respond promptly with an explanation or proposed resolution.

Where a dispute cannot be resolved directly between us, either party may consider seeking independent advice or using an appropriate alternative dispute resolution service. Nothing in this section affects your statutory rights.

14. Data Protection and Privacy

In the course of providing the Services, we may collect and process personal data such as your name, contact details, and address. We will handle this information in line with applicable data protection laws and only use it for the purposes of managing bookings, delivering Services, handling payments, and dealing with queries or complaints.

We may retain records of bookings, invoices, and waste transfer documentation for as long as necessary to meet legal, tax, and regulatory requirements. You have certain rights in relation to your personal data, which you may exercise by contacting us directly.

15. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. These may include, but are not limited to, severe weather, traffic incidents, road closures, accidents, fire, flood, strike action, acts of government, or failure of third-party suppliers.

Where a force majeure event occurs, we will use reasonable efforts to notify you and to resume the Services as soon as practicable. If the event continues for an extended period, either party may cancel the affected booking without penalty, and any advance payments for Services not provided will be refunded.

16. Amendments to these Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the way we operate our waste collection services. The latest version will apply to all new bookings. Where material changes are made that affect existing bookings, we will notify you where reasonably practicable.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our waste disposal and waste collection services.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of the Services and supersede any prior discussions, correspondence, or arrangements, whether written or oral, relating to the subject matter.

No variation of these Terms and Conditions shall be effective unless agreed in writing by us. Your statutory rights as a consumer, where applicable, are not affected by these Terms and Conditions.